Refund policy

Return & Refund Policy

At ML CLEARANCE, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

Be unused and in their original condition.
Be returned in their original packaging with all accessories and instructions included.
Be accompanied by proof of purchase (such as your order confirmation or receipt).

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

Opened or used products.
Personalised or custom-made items.
Gift cards.
Clearance or final sale items (where stated).

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the item and packaging.

We will work quickly to provide a replacement, exchange, or full refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Return Shipping

If the return is due to a faulty, damaged, or incorrect item, we will cover the return shipping costs.

If you are returning an item because you changed your mind, you are responsible for the cost of return shipping unless otherwise stated.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you would like to exchange an item, please contact us before returning it.

How to Start a Return

To request a return, please contact us with:

Your full name.
Order number.
Reason for the return.

Email: ml.clearance26@gmail.com

Please wait for return instructions before sending any items back.

Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws. If your item is faulty, not as described, or unfit for purpose, you may be entitled to additional remedies under the law.